We all have a few questions before we decide on anything important. Hopefully some of the information below will help you find what you are looking for. If not though, you can ask anything you want on the form at the bottom or call us at (330) 763-1255
What Species of Wood?
Each Mantel is handcrafted with solid oak hardwoods and then stained and sealed with Ohio Certified Stains. Our goal is to make the Original Dutchman Fireplace consistent with the quality of Amish-style furniture.
How does the fireplace produce its heat?
The Original Dutchman Fireplace™ uses a powerful Heat Turbine and Infrared Quartz that forces hot air into the room quickly. All you need to do is plug it into a standard wall outlet and turn it on. The fireplace is also made to be completely safe to the touch.
Is there a way for me to try?
If you're not satisfied with an item that you purchased from Dutch Fireside Co, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, log into your account and click Account in the user menu at the top right of our website. Select the "Return or Replace Item" button for the appropriate order and follow the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 30 days after delivery.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.