FAQ

The information below will help answer your questions. You can ask additional questions here on our contact page or call us at (330) 674-1050

Shipping
Shipping custom fireplaces
Sales Tax
Wood Types
How electric fireplaces produce heat
Are electric fireplaces safe?
Return Policy

Shipping

Your fireplace will be shipped via Fed-Ex or UPS depending on your location, often leaving our facility the same business day, and always within 2 business days. Expedited shipping options are available upon request for an additional fee. Special instructions can be entered during checkout. Every effort is made to ensure you receive your fireplace in a timely manner. If you receive an item that was damaged during shipping, please contact us. 

Custom Fireplace Shipping

Once your custom fireplace has been built, we use a local delivery service to professionally deliver your fireplace. We will be in contact with you to accommodate your specific needs.

Sales Tax

We charge sales tax for Ohio residents only, as required by law.

What Species of Wood?

Each custom fireplace mantel is handcrafted with your choice of hardwoods, based on the specific fireplace, and stained and sealed with Ohio Certified Stains. The Original Dutchman is manufactured from solid oak.

How does the fireplace produce its heat?

The Original Dutchman Fireplace™ uses a powerful Heat Turbine and Infrared Quartz that forces hot air into the room quickly. A standard wall outlet is all you need to power your fireplace. The natural looking flame can be turned on without creating heat. 

Are electric fireplaces safe?

Yes. The safety of an electrical fireplace is extremely beneficial, especially in homes with small children or pets. There is no danger of burning and almost all electric fireplaces offer “safe-to-touch” glass so even small hands on the glass is safe. You don’t have to worry about the fire getting out of control and creating a fire that’s too big to manage. Chimney fires are also not an issue.

Extension cords are not recommended, as poor quality cords may be a potential fire hazard. Use high quality, properly rated extension cords at your own risk.

Is there a way for me to try?

Not exactly, but we do have a no hassle return policy. Custom fireplaces require a down payment, that is non-refundable.

Return Policy

If you're not satisfied with an item that you purchased from Dutch Fireside Co, you can initiate a return within 30 days after delivery for a refund. Please return the item in its original condition and packaging. Items that have been used or modified in any way may not be returned.

To return an item
  1. Click Sign In and enter your email address and password.
  2. Click the "Return or Replace Item" button to return the appropriate order
  3. Follow the onscreen instructions.
You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 30 days after delivery.

We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.